CloudSigma would like to inform you that one of our internet service providers, for the San Jose cloud location, is planning on performing scheduled maintenance of their network. The actual works are scheduled to take 6 hours in total. During the maintenance, our provider will be performing a device software upgrade.
All support activities will be conducted under the direct supervision of CloudSigma’s Support and Operations staff.
IMPACT: During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.
While it is important such maintenance to be performed, as this to ensure the quality of our services, we try to do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Contacts: If you have any questions in regards to this email, please contact our support department via our live chat https://sjc.cloudsigma.com/ui/ and/or email support@cloudsigma.com.
Posted on
Jul 8, 13:41 UTC
Completed -
ADDITIONAL INFORMATION: CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed. The actual works took 30 min in total.
All support activities were conducted under direct supervision by CloudSigma’s DevOps staff.
IMPACT: There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers might have been unable to perform calls to the API for about 15 minutes, directly or through the web interface (panel). Also, a brief interruption on the web interface itself occurred.
While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Jul 11, 09:49 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 08:00 UTC
Scheduled -
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the San Jose cloud location. The actual works are planned to take no longer than 1 hour in total. The main purpose of the maintenance is to patch the host against the MDS vulnerabilities we informed you while ago.
All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.
IMPACT: There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.
While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Completed -
The maintenance works were completed with success.
Jul 4, 13:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 10:30 UTC
Scheduled -
ADDITIONAL INFORMATION: CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the San Jose cloud location. The maintenance aims to upgrade our storage cluster software, making it more reliable and stable against the MDS vulnerabilities.
All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.
IMPACT: There will be no impact on running VMs, so no actions are required from your end.
While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Jul 2, 09:09 UTC
Completed -
The scheduled maintenance has been completed.
Jul 3, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 07:01 UTC
Scheduled -
ADDITIONAL INFORMATION: CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the San Jose cloud location. The maintenance aims to upgrade our storage cluster software, making it more reliable and stable against the MDS vulnerabilities.
All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.
IMPACT: There will be no impact on running VMs, so no actions are required from your end.
While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Jul 2, 08:56 UTC