CloudSigma San Jose, California, US
All Systems Operational
San Jose Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
San Jose API (response time)
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Latency from North America
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Latency from Latin America
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Latency from Europe
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Past Incidents
Apr 18, 2021
Completed - CloudSigma would like to inform you that the planned maintenance of our chat service provider was successfully completed. The actual works took 1 hour in total.

IMPACT:

During the one-hour maintenance window, the chat service was not available for about 45 minutes. Any ongoing chats were disconnected for both agents and visitors.
Apr 18, 03:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 02:01 UTC
Scheduled - CloudSigma would like to inform you that our chat service provider is going to perform critical maintenance, which will impact performance for Chat and Messaging. The actual works are planned to take 1 hour in total.

IMPACT:
During the one-hour maintenance window, the chat service will not be available for about 45 minutes. Any ongoing chats will be disconnected for both agents and visitors.

In case you need our immediate assistance, during the above mentioned maintenance, please email us at support@cloudsigma.com.
Apr 16, 18:12 UTC
Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021
Completed - CloudSigma would like to inform you that we performed a scheduled software upgrade of our API server in the San Jose cloud location. The work specifics required a restart of the API server, which caused a downtime of our API. The actual work took 15 minutes in total.

All support activities were being conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 30 minutes. Also, a brief interruption on the web interface was observed.
Apr 12, 09:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled software upgrade of our API server in the San Jose cloud location. The work specifics will require a restart of the API server, which will cause downtime of our API. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 30 minutes. Also, a brief interruption on the web interface may occur.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://sjc.status.cloudsigma.com/.

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat at https://sjc.cloudsigma.com/ui/#/ and/or email support@cloudsigma.com
Apr 5, 13:19 UTC
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021
Completed - CloudSigma would like to inform you that the scheduled Network maintenance in our San Jose cloud was successfully completed.
IMPACT:
No interruption or degraded performance was observed during the maintenance within the network infrastructure. The actual maintenance took five hours in total.
Apr 5, 12:05 UTC
Update - CloudSigma would like to inform you that the planned maintenance of our Network infrastructure of the San Jose cloud will be extended with 1 hour.
Apr 5, 11:09 UTC
Update - CloudSigma would like to inform you that the planned maintenance of our Network infrastructure of the San Jose cloud will be extended with 2 hours.

Please accept our sincere apologies for any inconvenience caused.
Apr 5, 09:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 07:00 UTC
Scheduled - CloudSigma would like to inform you that the planned maintenance of our Network infrastructure of the Washington DC cloud will be postponed. The works will take place on the date and time below:

Date and Time Maintenance Starts: 2021-04-05, 07:00 UTC; 2021-04-05, 03:00 EDT

Date and Time Maintenance Ends: 2021-04-05, 09:00 UTC; 2021-04-05, 05:00 EDT

Please accept our sincere apologies for any inconvenience caused.
Apr 5, 07:00 UTC
Apr 4, 2021

No incidents reported.